Please make a separate appointment for each person that needs to be seen.
Our receptionists are available from:
- 08:30 – 13:00
- 13:30 – 18:00.
Appointments are valuable time that the doctor, nurse or other health professional puts aside to see you. There is often pressure on appointments and it wastes time and costs money when a patient fails to keep an appointment and does not inform us in advance. We can often re-allocate appointments even on the same day.
We understand that your circumstances change and what you plan one day may be unnecessary or impossible on another. If you are unable to keep an appointment, please let us know by cancelling online or calling the practice, so the slot can be offered to someone else.
Book on Day Appointments
If you feel you need to see a Clinician urgently, please call on the day at 8:30 am or 1:30pm and the Receptionist will offer you an emergency book on the day appointment if one is available. In cases of urgent appointments, it may not be possible to see the Clinician of your choice but we endeavour to offer you a same day appointment(this may be offered at another Surgery in the Forest of Dean)
The Doctors & Nurses are happy to discuss problems by telephone. We offer a phone appointment system, whereby the Clinician’s will ring you back either in the morning or afternoon session. Unfortunately, we cannot give a specific time for this. The call can be to any convenient telephone number. You can often save yourself a lot of time and effort by using the telephone in place of a visit or appointment.
To book a telephone appointment please ring the surgery. Please be aware our lines are especially busy between 8.30am and 10am so there may be a short delay before your call is answered. Unless you get an engaged tone, please do not ring off; the receptionists will answer as soon as possible.
Please be prepared to give brief details of your health condition or the service you want to access so we are better able to assess your needs.